GenEvolution
    AgenceGenEvolutionAgency

    Privacy Policy

    Last updated: February 2026

    GenEvolution ("we", "us", or "our") is committed to protecting the privacy and personal information of individuals who visit our website. This Privacy Policy is designed to comply with Quebec's Act to modernize legislative provisions as regards the protection of personal information (commonly known as Law 25 or Loi 25), the Personal Information Protection and Electronic Documents Act (PIPEDA), and all other applicable Canadian federal and provincial privacy legislation. By using our website, you acknowledge that you have read and understood this policy.

    1. Person Responsible for the Protection of Personal Information

    In accordance with Law 25, we have designated a person responsible for the protection of personal information within our organization:

    You may contact this person for any question, concern, or request related to the protection of your personal information or the application of this policy.

    2. Collection of Personal Information

    We collect personal information in the following ways:

    Information You Provide Directly

    When you submit a contact form or service request through our website, we may collect the following information:

    • Full name
    • Email address
    • Phone number
    • Company name
    • Message content and details of your inquiry

    Information Collected Automatically

    When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

    • IP address
    • Browser type and version
    • Device information (operating system, screen resolution)
    • Pages visited and navigation patterns
    • Date and time of visit
    • Referring website or source

    Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For more details, see Section 10 below. You may manage your cookie preferences at any time:

    3. Purpose of Collection

    We collect and use your personal information for the following specific purposes:

    • Responding to your inquiries and service requests
    • Improving your website experience and the quality of our services
    • Communicating with you about our services, updates, and offers (only with your express consent)
    • Website analytics and performance monitoring
    • Complying with applicable legal and regulatory obligations

    4. Consent

    In accordance with Law 25, we adhere to the following principles regarding consent:

    • Consent is obtained before or at the time of collecting your personal information.
    • Consent is free, informed, and given for specific purposes. We will clearly explain why your information is being collected and how it will be used.
    • You may withdraw your consent at any time by contacting our Privacy Officer at privacy@genevolution.ca.
    • Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

    5. Sharing and Disclosure of Personal Information

    We do not sell, rent, or trade your personal information to any third party. Your information may be shared only in the following limited circumstances:

    • With trusted service providers who assist us in website hosting, maintenance, and business operations, and who are contractually bound by confidentiality agreements.
    • When required by law, regulation, legal process, or enforceable governmental request, including orders from a court or competent authority.

    Any third-party service providers who process personal information on our behalf are required to implement appropriate security measures and may only use the information for the purposes specified in our agreements with them.

    6. Data Retention

    We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

    • Contact form submissions: retained for 24 months from the date of your last interaction with us.
    • Website analytics data: retained for 12 months.

    Once the retention period has expired, or when the information is no longer needed for its stated purposes, it is securely deleted or anonymized using appropriate methods.

    7. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

    • Encryption of data in transit (TLS/SSL) and at rest
    • Access controls limiting who within our organization can access personal information
    • Regular security reviews and assessments of our systems and practices
    • Secure storage of data with trusted infrastructure providers

    8. Your Rights Under Law 25

    Under Quebec's Law 25 and applicable Canadian privacy legislation, you have the following rights regarding your personal information:

    • Right to access: You may request a copy of the personal information we hold about you.
    • Right to rectification: You may request that we correct any inaccurate or incomplete personal information.
    • Right to deletion (de-indexing): You may request the deletion of your personal information, or that it be de-indexed, subject to applicable legal obligations.
    • Right to data portability: You may request to receive your personal information in a structured, commonly used, and technologically neutral format, or request that it be transferred to another organization.
    • Right to withdraw consent: You may withdraw your consent to the processing of your personal information at any time.
    • Right to be informed of automated decision-making: You have the right to be informed if any decision affecting you is made exclusively by automated processing, and to submit observations to a person who can review the decision.

    How to Exercise Your Rights

    To exercise any of the rights listed above, please contact our Privacy Officer at privacy@genevolution.ca. We will respond to your request within 30 days of receipt. If we are unable to respond within this timeframe, we will notify you of the reason for the delay and the expected response date.

    9. Cookies and Tracking Technologies

    Our website uses the following types of cookies:

    Essential Cookies

    These cookies are necessary for the website to function properly. They enable core features such as page navigation and access to secure areas. These cookies do not collect personal information and cannot be disabled.

    Analytics Cookies

    These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on pages, and any errors encountered. Analytics cookies are only placed with your explicit consent.

    Managing Your Preferences

    You can manage your cookie preferences at any time using the button below. You may also configure your browser settings to block or delete cookies; however, this may affect your ability to use certain features of our website.

    10. Confidentiality Incident (Breach Notification)

    In accordance with Law 25, in the event of a confidentiality incident involving personal information that presents a risk of serious injury to affected individuals, we will:

    • Take reasonable measures to reduce the risk of injury and prevent new incidents of a similar nature.
    • Notify the affected individuals promptly.
    • Notify the Commission d'accès à l'information du Québec (CAI) as required by law.

    We maintain an internal register of all confidentiality incidents as required under Law 25.

    11. Third-Party Links

    Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

    12. Children's Privacy

    Our website and services are not directed at children under the age of 14. We do not knowingly collect personal information from minors under 14 years of age. If we become aware that we have collected personal information from a child under 14, we will take steps to delete such information promptly. If you believe a child under 14 has provided us with personal information, please contact us at privacy@genevolution.ca.

    13. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When significant changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify users through our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

    14. Contact Information

    If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

    If you are not satisfied with our response to your privacy concern, you may file a complaint with the Commission d'accès à l'information du Québec (CAI) at www.cai.gouv.qc.ca or with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.